I See U GlassesIf you recieve a box that has obviously been damaged in transit, refuse the package.
For concealed damage, you have 72 hours from the time of delivery to make claims regarding breakage. Please contact us immediately via e-mail that your items are damaged info@iseeuglasses.com. We will need the following information included in the e-mail:
- name on 'ship to' address, if different from who placed the order
- the order number from the invoice
- what was damaged
We will accept returns if you contact us within 10 days of receipt. The merchandise must be returned in its original packaging. Meaning: if the frames you purchased arrived in a case, they need to be returned with the case. Some of our polarized sunglasses come with both a hard case and a soft pouch.
Please return to the address shown below AND e-mail us so we know to be on the look out for the parcel.
- to receive store credit, the merchandise must be in resalable condition and accompanied with a copy of the invoice
- the customer will pay for the return shipping. It is suggested that you send the parcel via USPS Priority Mail with a tracking number, so you know when the item was received by us. Please, send us an e-mail with the subject line: RETURN or EXCHANGE COMING YOUR WAY after you have mailed the package so we know to look for it.
- the original shipping and handling charges are not credited
- an authorization number MUST BE MARKED on the returned package - it will be the first 8 digits of your order number. Example: 2021 _ _ _ _. Any returns made without this authorization will incur a 50% restocking fee
- after the items are returned & inspected for resale quality, you will be notified of the amount of store credit issued
ADDRESS FOR RETURNS and EXCHANGES:
use form at the bottom of the invoice enclosed in your packing box.
If part of your order was pulled and shipped in error, the correct item will be sent out promptly. Please send an e-mail to info@iseeuglasses.com stating:
- name on 'ship to' address, if different from who placed the order
- the order number from the invoice
- what item is missing from the order
- what item was mistakenly sent
We will notify you - via e-mail - if we notice that frames are damaged or out of stock prior to leaving the warehouse. You will have a choice of picking a different frame, or receiving a refund.
If you have returned a pair for an exchange, your replacement will ship out the following business day after your return has been received.
Our accountant is in-house around the 15th and 25th of each month to issue refunds:
- Your refund should appear around the 20th or 30th of the month.
Testimonial:
"Just wanted to say I received my 2 pair of glasses and wanted to thank you for the quick turnaround..........The product is great.......but people are what make a great business...........and it was a pleasure dealing with you......."
M.D. - Quebec, Canada
| Items: | 0 |
| Subtotal: | $0.00 |
